Shipping policy

SHIPPING POLICY

Last updated: September 11, 2026

Thank you for shopping with Nexalure Beauty. This Shipping Policy explains where we ship, our estimated delivery times, order tracking, and how we handle shipping-related issues.

SHIPPING DESTINATIONS

Nexalure Beauty currently ships exclusively to addresses within the United States.

At this time, we do not offer international shipping outside the United States.

SHIPPING COST

We provide free standard shipping on all U.S. orders. No minimum purchase amount is required.

ESTIMATED DELIVERY TIME

Orders are typically delivered within 8–16 business days after payment has been confirmed. This estimated timeframe includes 1 business day for order processing and 7–15 business days for transit.
Business days are Monday through Friday and exclude weekends and U.S. public holidays.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur because of carrier disruptions, severe weather, public holidays, high order volumes, customs processing, or other circumstances outside our control.

ORDER PROCESSING

After placing an order, customers will receive an order confirmation email.

Orders are reviewed and prepared for shipment as quickly as possible. Once an order has entered processing or has been shipped, we might not be able to modify or cancel it.

ORDER TRACKING

Tracking information will be provided by email after the order has shipped.

Please allow several business days for the carrier’s tracking system to display its first update. In some cases, tracking updates may be delayed even though the package is already in transit.

SHIPPING CARRIERS

Orders may be delivered by USPS, SpeedX, GOFO, or another available shipping partner.

The carrier is selected according to the destination and available shipping route. Customers cannot select a specific carrier.

MULTIPLE PACKAGES

If an order contains multiple items, they may be shipped separately and arrive on different dates. Separate packages will not result in additional shipping charges.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your address, please contact us as soon as possible at support@nexalurebeauty.com. Address changes cannot be guaranteed after an order has entered processing or has been shipped.

Nexalure Beauty is not responsible for delays or failed deliveries caused by an incomplete or incorrect address provided by the customer. Additional shipping costs may apply if an order must be sent again.

DELAYED ORDERS

If your order has not arrived within 16 business days, please check the tracking information first and then contact us at support@nexalurebeauty.com.

Our support team will review the shipment and contact the carrier when necessary. Some delayed packages may require additional investigation time.

LOST PACKAGES

If tracking confirms that a package has been lost, or if the order has not been delivered within 30 days, please contact us.

After the shipping issue has been investigated and confirmed, we will offer either:

• A replacement shipment at no additional cost; or
• A full refund for the affected item.

If tracking shows that the package was delivered but you cannot locate it, please check with household members, neighbors, the delivery location, and the carrier before contacting us.

DAMAGED OR INCORRECT ITEMS

If your item arrives damaged or you receive the wrong product, please contact us promptly at support@nexalurebeauty.com.

Include your order number and clear photographs or video showing the item, packaging, and damage or error. After reviewing the information, we will provide an appropriate replacement or refund in accordance with our Return & Refund Policy.

TAXES AND CUSTOMS

Applicable sales taxes may be calculated during checkout where required.

Some orders may be fulfilled through international shipping partners. Any customs duties, import taxes, or processing charges imposed by government authorities are determined independently and are not controlled by Nexalure Beauty unless otherwise stated during checkout.

CONTACT US

For questions about shipping or an existing order, please contact:

Nexalure Beauty
Email: support@nexalurebeauty.com

Please include your order number when contacting us so that we can assist you more quickly.