Refund policy

RETURN AND REFUND POLICY

Last updated: September 11, 2026

30-DAY RETURN POLICY

You may request a return within 30 days of delivery.

To qualify, the item must be unused, undamaged, and returned with its original packaging, manuals, accessories, and included parts. Items showing signs of use, misuse, alteration, cosmetic residue, or missing components may not qualify for a full refund.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If your item arrives damaged, defective, incomplete, or incorrect, contact us within 30 days at support@nexalurebeauty.com.

Please include your order number and clear photos or videos showing the issue. Once reviewed, we may provide a replacement, full or partial refund, or authorized return instructions.

If an approved damaged, defective, or incorrect item must be returned, Nexalure Beauty will cover the approved return shipping cost.

CHANGE-OF-MIND RETURNS

Change-of-mind returns are accepted only when the item is unused, undamaged, complete, and in its original packaging.

Customers are responsible for return shipping costs. Any applicable return shipping fee may be deducted from the refund.

RETURN PROCESS

Before returning an item, contact support@nexalurebeauty.com for authorization.

If approved, we will provide the appropriate return destination and available return method, which may include a return label or QR code. Return locations vary by order, so we do not publish a fixed return address.

Do not send an item to the address shown on the original package. Unauthorized returns may not be accepted or refunded.

After receiving return instructions, the package must be shipped within 15 days using the latest return label or method provided.

REFUNDS

Refunds are issued only after the returned item has been received and inspected, unless we approve a refund without requiring a return.

Approved refunds will be sent to the original payment method. Your bank or payment provider may require additional processing time.

Refunds may be reduced or denied if the returned item is used, damaged, incomplete, improperly packaged, or missing original accessories.

LOST OR UNDELIVERED ORDERS

If tracking confirms that an order has been lost in transit or remains undelivered, contact us at support@nexalurebeauty.com. After reviewing the shipment, we may provide a replacement or an appropriate refund.

EXCHANGES

We do not offer direct exchanges for change-of-mind purchases. Customers may return an eligible item for a refund and place a new order.

For damaged, defective, or incorrect products, a replacement may be offered as part of the resolution.

CONTACT US

Nexalure Beauty
Email: support@nexalurebeauty.com

This policy does not limit any rights available under applicable consumer law.